At VisaGoVietnam.com, operated by HappyBook Travel Service Trading Company Limited (hereinafter “HappyBook Travel”, “we”, “us”, or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our e-visa processing and travel services.

1. Information We Collect

Depending on the service you use, we may collect the following types of information:

Personal Identification

Full name (as shown in passport)
Date of birth, gender, nationality
Passport number, issue date, expiry date, issuing authority
Passport photo and portrait photo (for e-visa application)

Contact Information

Email address
Phone number
Residential or mailing address

Travel Information

Intended entry/exit dates and ports
Purpose of visit
Accommodation details in Vietnam

Payment Information

Cardholder name, card number, expiry date (processed via PCI-DSS compliant gateway; we do not store full card details)

Technical Information

IP address, browser type, device information
Pages visited, time spent on pages
Cookies and similar tracking technologies

2. Purpose of Data Collection

We collect and use your personal information for the following purposes:

Visa Processing: To prepare, review, and submit your e-visa application to the Vietnam Immigration Department.
Service Delivery: To confirm bookings, issue receipts, send e-visa documents, and provide airport fast track services.
Customer Support: To respond to inquiries, resolve complaints, and provide after-sales assistance.
Fraud Prevention: To verify identity, detect suspicious activity, and prevent unauthorized transactions.
Service Improvement: To analyze usage patterns and improve our Website and services.
Marketing: To send promotional offers and service updates (only with your consent; you may opt out at any time).

3. How We Collect Information

Your information is collected through:

Online application forms on VisaGoVietnam.com
Email or direct communication channels (hotline, live chat)
Payment processing through our secure gateway partner
Cookies and analytics tools when you browse our Website

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

Vietnam Immigration Department: Your application data is submitted to process your e-visa.
Payment Processors: Payment information is securely transmitted to our PCI-DSS compliant payment gateway.
Service Partners: If you purchase airport fast track or other travel services, relevant booking details may be shared with our authorized service partners in Vietnam.
Legal Requirements: We may disclose information if required by Vietnamese law, court order, or request from competent authorities.

5. Data Storage & Retention

Your personal data is stored on secure servers with encryption at rest and in transit.
We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by law.
Visa application data is typically retained for 12 months after the service is completed, after which it is securely deleted.
You may request early deletion of your data (see Section 7).

6. Data Security

We implement industry-standard security measures to protect your information:

Encryption: All data transmissions are protected with 256-bit SSL/TLS encryption.
Access Control: Only authorized personnel with a legitimate need can access personal data.
Secure Payment: We do not store credit card details. All payment processing is handled by PCI-DSS Level 1 certified providers.
Regular Audits: We conduct periodic security assessments to identify and address vulnerabilities.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will promptly notify affected users in the event of a data breach.

7. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal data (subject to legal retention requirements).
Opt-out: Unsubscribe from marketing communications at any time.
Complaint: File a complaint if you believe your data has been misused or compromised.

To exercise any of these rights, please contact us at support@visagovietnam.com.

8. Cookies & Tracking

Our Website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You may manage cookie preferences through your browser settings.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Children’s Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal data:

Email: support@visagovietnam.com
Hotline: 1900 633 437 (Press 2 for Visa & Passport support)
Address: 1st Floor, Phong Phu Tower, 93/10 Quang Trung, Quarter 1, Tang Nhon Phu Ward, Ho Chi Minh City, Vietnam

HappyBook Travel Service Trading Company Limited
Business Code: 0314012158, issued by HCMC Dept of Planning & Investment, Sep 15, 2016.
This policy is governed by the laws of the Socialist Republic of Vietnam.